jiliko Privacy Policy – What We Collect and Why It Stays Safe
Your personal information matters to us. This Privacy Policy explains exactly what data jiliko collects when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. We keep things straightforward — no legal maze, just clear answers. If you have questions after reading, head over to the FAQ page or contact our support team directly.
Last updated: 2025. Applies to all registered users of jiliko in the Philippines.
What Information We Collect and How We Use It
Account Registration Data
When you create a jiliko account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old, as mandated for online gaming platforms operating in the Philippines. We also use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Your date of birth is used solely for age verification and is never shared with marketing partners. All registration data is stored on secured servers with access restricted to authorised personnel only.
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, or mobile payment handles. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through certified third-party payment processors who operate under their own security standards. Transaction records including amounts, timestamps, and method types are retained for regulatory compliance and to assist with any disputes you may raise. These records are accessible to you at any time through your account dashboard. We do not use your payment data for any purpose other than processing your transactions and meeting our legal obligations.
Device and Usage Data
When you access jiliko through your mobile browser or any other device, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general geographic location derived from your IP. This data helps us optimise the platform experience for Filipino users across different devices and network conditions. We also log session activity such as pages visited, features used, and time spent on the platform — this is used to improve our service and to detect unusual patterns that may indicate fraudulent activity. We do not use device data to build advertising profiles or share it with ad networks. Location data is used only to confirm that you are accessing the platform from within a permitted region and is not stored beyond the session.
Support and Communication Data
If you contact our support team via live chat or email at [email protected], we retain a record of that conversation including the content of your messages, the date and time of contact, and any attachments or screenshots you provide. These records allow us to follow up on unresolved issues, maintain quality assurance, and provide consistent service if you contact us again about the same matter. Support records are stored securely and are accessible only to trained support staff and compliance personnel where required. We do not use support conversation data for marketing purposes. Records are retained for a period consistent with our regulatory obligations and are deleted thereafter in accordance with our data retention schedule.
Who We Share Your Data With
jiliko does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — full stop. We share data only in the following limited circumstances: with payment processors who need your transaction details to complete deposits and withdrawals; with identity verification providers who assist us in confirming your age and identity as required by Philippine regulations; with our licensed game content providers to the extent necessary to deliver live casino and sports betting services; and with regulatory or law enforcement authorities when we are legally required to do so. All third-party service providers we work with are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We conduct periodic reviews of our third-party data arrangements to ensure ongoing compliance with applicable Philippine data protection standards.
Your Rights Over Your Personal Data
As a registered user of jiliko and as a data subject under the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or outdated, and to request the deletion of your data subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, send a written request to [email protected] with your registered account email address and a clear description of your request. We will acknowledge your request within five business days and aim to resolve it within fifteen business days. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines.
How We Keep Your Data Secure
We apply a combination of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls that limit data visibility to personnel who need it to perform their role, regular security assessments of our platform infrastructure, and secure data storage practices for all personally identifiable information. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the timelines required by law. We encourage you to also take steps to protect your own account by using a strong, unique password and by contacting us immediately at [email protected] if you suspect any unauthorised access to your account. Security is a shared responsibility, and we are committed to doing our part at every level of the platform.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable Philippine law, or our data handling practices. When we make material changes, we will notify registered users via the email address associated with their account and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how your data is being handled. Continued use of the jiliko platform after any update takes effect constitutes your acceptance of the revised policy. If you have questions about any aspect of this policy, visit our FAQ page or contact us directly at [email protected] — our team is available around the clock to assist Filipino players.
Your Data, Your Control
Have questions about how jiliko handles your personal information? Check the FAQ for quick answers, or register to start playing with full confidence that your data is protected.